"It takes something more than intelligence to act intelligently”. - Fyodor Dostoyevsky
Available at all levels
This module can also be studied at distance and is supported by online materials.
Emotions play a part in our everyday lives and how we manage and respond to them in the workplace can have a significant effect.
Although Emotional Intelligence is a relatively young concept, the social phenomenon it purports to represent is probably as old as human societies themselves. Over the last two decades, researchers such as Daniel Goleman have been engaged in a quest to identify, measure and develop human capacity to read and manage emotions for personal or business benefit.
On this module you will learn:
- Whether Emotional Intelligence is an intelligence at all
- The merits of ability based and mixed models (intelligence vs personality traits)
- How Emotional Intelligence affects work performance
- How to measure Emotional Intelligence
This workshop will be interactive so be prepared to participate.